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What has changed in the banking sector over the last twelve months? Across the global economy, we have seen the rise of what Gartner calls...

Accelerated digital investment gives Middle East banks a decisive advantage post-COVID

According to research recently conducted by Avaya, 50% of banking customers express a preference towards ‘digital only’ service channels such as online banking, mobile...

Cost predictability core to banks’ operational recoveries

Most of the strategic decisions’ banks in the GCC made in response to the Covid-19 outbreak were underscored by business continuity, employee safety, and...

Mashreq customers are now being served by the region’s first digital engagement banking bot provided by Avaya

Customers of Mashreq are now being served by the region’s first digital engagement banking bot, giving them access to powerful self-service capabilities that result...

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