BankDhofar achieves digital transformation success with Infosys Finacle

Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys and BankDhofar, one of the leading banks in Oman, announced the bank’s successful completion of a comprehensive, three phase modernization program leveraging the Finacle Digital Banking Suite. The program was completed ahead of schedule and covered digital transformation of the Bank’s core banking platform, digital channels and branches, in line with the Bank’s vision of becoming a digital-first entity, and ‘The best bank in the Gulf for customer experience’.

Transformation Highlights –

Abdul Hakeem Omar Al Ojaili, Chief Executive Officer, BankDhofar, said, “We are glad that BankDhofar Vision 2020 is today a reality with a new digital-first banking platform, powered by Infosys Finacle. We are glad that our transformation program covering technology upgrade, channels upliftment, process improvement, data restructuring, branch modernization, and culture transformation are well underway, allowing no room for disruption to the end customer. Post go-live, we believe BankDhofar ranks the highest in terms of technology leadership, and functional coverage. We are now well positioned to offer our customers a world-class banking facility with the new platform, either at the branch or through digital channels, as we strive to strengthen our leadership position in the Sultanate.”

Sajit Vijayakumar, Senior Vice President and Chief Operating Officer, Infosys Finacle: “We are proud to partner BankDhofar to help realize its ambitious Vision 2020. This program builds on the foundations of strong partnership for over ten years. The success of this comprehensive modernization underlines our position as a provider of industry-leading digital banking suite and a dependable digital transformation partner for financial institutions. The modern technology foundation will help BankDhofar further cement its market leadership and help drive innovation led growth.”