Kuwait’s Burgan Bank has partnered with Tata Consultancy Services to upgrade its core banking system by implementing the TCS BaNCS™ suite of products. The monumental deal marks a significant leap in Burgan Bank’s expansive technology and digital transformation strategy, which aims to facilitate a smooth transition from traditional to digital banking.
The deal confirms the bank’s commitment to technology and digital transformation as a primary pillar of its strategy and a core tenet of its vision to become Kuwait’s most modern and progressive Bank, where customer service and employee productivity are always on an upward trajectory.
“We have embarked on a very broad technology and digital transformation journey that will create an integrated banking ecosystem; one that not only meets the current market expectations but also exceeds them,” said Tony Daher, Group Chief Executive Officer at Burgan Bank.
“Modernising our core systems will support our ongoing focus on innovation and delivering value to our customers through defining personalised offerings and intuitive, streamlined experiences. This will pave the way for sustainable growth.”
The bank’s decision to deploy TCS BaNCS reflects its commitment to adopting the latest technology to enhance customer service and employee productivity, which resonates with Burgan’s strategy and vision to become the most modern and progressive Bank in Kuwait.
With the new centralised core banking platform, the bank has a greater capacity to innovate and launch products faster, standardise processes, enhance customer journeys and significantly optimise operational efficiency by enhancing digitisation and automation.
It also enables Burgan Bank to build better and stronger relationships with its customers, ensuring that it remains a reliable financial partner.
The bank has launched numerous products and services that offer customers faster and safer ways to fulfil their everyday banking needs. This includes the development of Burgan’s flagship product, ‘Tijarati’, an unprecedented one-stop-shop platform for merchants.
