Regardless of the macroeconomic developments, all banks will have to find ways to adjust and adapt to the changing environment to stay ahead at the forefront of technology lead transformation.
Artificial intelligence technologies are increasingly integral to the world we live in, and banks need to deploy these technologies at scale to remain relevant. Success requires a holistic transformation spanning multiple layers of the organization.
AI & generative AI is definitively reshaping the financial services space. We see, broadly, three categories of adoption, the first one being back-office operations, and the second involving the risk space. The third category is customer-facing and includes either a copilot supporting the frontline or direct interaction with customers.
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