When banking customers demand complex solutions, banks will greatly benefit from a powerful end-to-end engagement banking platform. Backbase leads the roundtable discussion on the delivery of scalable banking experiences and products aimed at raising customer engagement and building customer loyalty.

OPEN TO C-LEVEL EXECUTIVES FROM BANKS
We would be delighted for you to join us on Wednesday, 17th March 2021, 11:00 am at JW Marriott Marquis, Business Bay as we present to you powerful digital banking solutions to fast-track your digital transformation.

More Complex Customer Demands.
One Powerful Engagement Banking Platform


Customer Onboarding for
New Age Digital Consumer

The session will reflect on National Bank of Bahrain’s journey of becoming a digital leader in the country offering best-in class digital onboarding.

The session through a real life case study, will deep-dive into learning how to:

  • Reduce Cost of Acquisition
  • Reduce Drop Off rates
  • Increase customer base and new demographics

Enhanced Customer Experience for an Exceptional Digital Journey

The session will discuss in detail about:

  • The platform approach to build customer journeys that drive customer engagement and loyalty
  • How to create tailored experiences offering product and services that are relevant for the customers (seamless journey, customization, omnichannel)
  • The most common challenges with current processes and how to digitize them to increase ROI and lower operating costs
  • How to empower the bank employees with a 360-degree view of the customers

Agenda

  • 11:00 am
    Welcome Coffee
  • 12:00 pm
    Topic 1: Customer Onboarding for the New Age Digital Consumer
  • 12:30 pm
    Topic 2: Enhanced Customer Experience for an Exceptional Digital Journey
  • 1:00 pm
    Lunch